**Return Policy — Aroma by Nature**
At Aroma by Nature, we want you to be completely satisfied with your purchase. Our return policy is designed to be fair, transparent, and customer-friendly. Please review the following information regarding returns:
**Returns and Exchanges:**
1. **Unopened and Unused Products:** We accept returns for unopened and unused products within 30 days of the original purchase date. The product must be in its original packaging and in resalable condition.
2. **Defective or Damaged Products:** If you receive a defective or damaged product, please contact our customer support team at [contact@aromabynature.com] within 7 days of receiving your order. We will work to resolve the issue promptly.
**Return Process:**
1. **Contact Customer Support:** To initiate a return or report a defective or damaged product, please contact our customer support team at [contact@aromabynature.com]. Provide your order number and a brief description of the issue.
2. **Return Authorization:** Once your return is approved, our customer support team will provide you with a Return Authorization (RA) number and instructions on how to return the product.
3. **Return Shipment:** Please pack the product securely, include the RA number on the outside of the package, and ship it to the address provided by our customer support team. Customers are responsible for return shipping costs.
4. **Refund or Exchange:** Upon receiving and inspecting the returned product, we will process the refund or exchange based on the nature of the return. Refunds will be issued to the original payment method.
**Conditions for Returns:**
1. Products must be returned in their original packaging and in resalable condition.
2. Returns must be initiated within 30 days of the original purchase date.
3. Return shipping costs are the responsibility of the customer unless the return is due to a defective or damaged product.
4. For defective or damaged products, please report the issue within 7 days of receiving your order.
**Non-Returnable Items:**
1. Opened or used products are not eligible for return.
2. Products purchased from third-party retailers must be returned through the original purchase location.
**Contact Us:**
If you have any questions or concerns about our return policy, please contact our customer support team at [contact@aromabynature.com] We are here to assist you and ensure your satisfaction with Aroma by Nature products.
Thank you for choosing Aroma by Nature. We appreciate your trust and support!
**Terms of Use — Aroma by Nature**
Welcome to Aroma by Nature! By accessing and using our website, you agree to comply with and be bound by the following terms of use. Please review the terms carefully. If you do not agree to these terms, please refrain from using our website.
**1. Acceptance of Terms:**
By using the Aroma by Nature website (“Site”), you agree to abide by these Terms of Use and all applicable laws and regulations. These terms apply to all users of the Site, including visitors, customers, and others who access or use the Site.
**2. Use of the Site:**
You may use the Site for lawful purposes only and in accordance with these Terms of Use. You agree not to use the Site:
a. In any way that violates any applicable federal, state, local, or international law or regulation.
b. To engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Site.
c. To engage in any conduct that could disable, overburden, damage, or impair the Site.
**3. Intellectual Property:**
All content on the Site, including but not limited to text, graphics, logos, images, and software, is the property of Aroma by Nature and is protected by copyright and other intellectual property laws. You may not use, reproduce, distribute, modify, or create derivative works based on any content from the Site without our express written consent.